Tickets are purchased on a non-refundable and non-transferable basis, as outlined in our terms and conditions. This means cancellations are not permitted.
However, if your plans have changed, you may request a date change by filling out our online support form. While changes are not guaranteed, our team will do their best to assist you.
When submitting your request, please include:
- Your order confirmation number (usually starts with a “6”)
- Your preferred new date and time for your visit